FAQ

ORDER

 

Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.

Don’t worry as long as your parcel for your non-custom product wasn’t shipped yet, you can cancel it by contacting our service team. Please be aware of our Cancellation Policy:


Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price. Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Orders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Once your order has been shipped, it can no longer be cancelled.


If you would like to cancel your order, please log in to My ACCOUNT, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.

All the orders can be changed within 24 hours after your purchase, as we get your confirmation by email.

You can state your special request on dress style like train removal. But please remind not all changes can be done since we have agreements with designers.

Yes, at 466, 3e Rue Chibougamau (Quebec) Canada. G8P 2X6

Please, rest assured that our company is both legal and formal.  Moreover, you can also look up for real life pictures from our gallery or Facebook page. So that you can see we are legitimate and safe to use.

SHIPPING AND RETURNS

We offer Standard shipping in Canada with a flat rate (45$). 

Our dresses are all made to order. Usually it will take about 10-16 days to get the dress (tailoring Time: 8-12 Days, delivery Time: 2-4 Days) after you purchase it. The specific situation should be based on the display of the product page. 


 

Yes, please contact our customer service, but note that we can’t change the delivery address once the shipping was already processed.

No custom duties will be charged for orders issued from Canada. 

Currently we offer an easy 7 days return policy. If you are not completely satisfied with your purchase, please contact us to initiate the returning process. You can read here our full return and refund policy.

SIZE

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

We use three different factors, Bust, Waist, and Hips.
Bust: Wear the bra you will be wearing with the dress, and pull the tape across and measure the fullest part of the bust. Please check if the dress has a built-in bra, if so, measure yourself without a bra.
Waist: Measure around natural waistline.
Hips: Measure around the fullest part. Make sure you wear tight clothes while measuring yourself. 

Hollow to Floor: Stand straight with bare feet together and measure from the center of the collarbone to the floor.

We strongly recommend you have your measurements taken by a professional seamstress/dressmaker to ensure the accurate measurement before buying any dress online.


You can choose custom size and enter your body measurements in the product page or fill the custom size form here.

PAYMENT

We currently accept PayPal,  credit and debit cards for all orders.  You can learn more here.

Definitely yes! We use the highest industry standards to secure our website and the payment process. We use HTTPS security protocol. You can pay safely via PayPal for your order and your payment will be safeguarded. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).


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